User Roles and Permissions

Andel Cloud provides secure, role-based access to suit the needs of different users, whether you are managing a large portfolio, commissioning devices, or simply receiving alerts for your home or flat.

Each user is assigned a role when their account is created. Your role determines what you can see and do within the Andel Cloud portal and mobile app.

Overview of User Roles

Role	Portal Access	Mobile App Access	What You Can Do
Admin	✓	✓	Manage all users, schemes, devices, and settings across the entire platform
Owner	✓	✓	Manage assigned schemes and devices, add/remove users within schemes, access all portal and app features
Installer		✓	Commission new devices to a scheme using the mobile app; no access to device data or alerts
Tenant		✓	Receive notifications and view status for assigned devices in the app only; no access to the portal

Role Descriptions

Admin

Only Andel staff are given the Admin role

• Full access to all schemes and devices across the Andel Cloud platform

• Can add or remove users of any role to and from any scheme

• Manages system-wide settings, scheme creation, and over-the-air updates (OTA)

Owner

• Manages one or more schemes (eg. property, building, or estate)

• Can add, remove, and assign users within their scheme(s)

• Accesses all features in the web portal and app, including device configuration, event logs, and reporting

• Suitable for building owners, facilities managers, and other people responsible for water safety

Installer

• App-only role for contractors or maintenance teams

• Responsible for physically installing devices and connecting them to the cloud

• Can commission new devices into a scheme, set device names, locations, and types during setup

• Cannot view or manage devices, events, or user data after commissioning

Tenant

• App-only role for residents, tenants, or staff responsible for a specific area or device

• Receives mobile push and/or email notifications if a leak or event is detected on their assigned devices

• Can view status and history for assigned devices using the mobile app

• Cannot manage other users, edit device settings, or access the web portal