Account Management

Owners can manage their own account settings from within the web portal. This includes updating your personal details, changing your password, managing notification preferences, switching schemes, and verifying your email.

This page covers everything you can do in your profile section.

Accessing Your Profile

To access your account settings:

1. Click your name or profile icon in the top-right corner of the portal

2. Select Profile from the dropdown menu

Updating Your Details

In your profile, you can:

• Change your full name

• Update your email address (you’ll need to verify the new one)

• View your current role

• Change your password

If you update your email address, you will temporarily stop receiving email notifications until the new address is verified.

Changing Your Password

You can change your password at any time from your profile.

1. Click Change Password

2. Enter your current password, then your new password

3. Confirm and save

Your new password must meet the following criteria:

• At least 8 characters

• Includes one uppercase letter, one lowercase letter, one number, and one special character

If you forget your password, use the Forgot Password link on the login screen to reset it via email.

Email Verification

You must verify your email address to receive email notifications from the system.

• When you first register, you’ll receive a verification email

• If you update your email address, a new verification email will be sent

• If you’re unsure whether you’re verified, check your profile or ask an Admin to resend the verification

Email verification is required for both notification delivery and password resets.

Managing Notification Preferences

You can choose how you’d like to receive alerts:

1. Go to Profile > Notifications

2. Choose whether to receive:

   • Push notifications (via the mobile app)

   • Email notifications (to your verified email address)

3. Choose whether to apply these settings to:

   • The current scheme only

   • Or all schemes you have access to

See for more details

Switching Schemes

If you have access to more than one scheme:

1. Click your profile icon

2. Select Switch Scheme

3. Choose from the list of schemes assigned to your account

The portal will reload with data from the selected scheme. Your role may differ between schemes, depending on how your access was configured.

Multi-Factor Authentication (MFA)

To enhance security, Andel Cloud supports optional Multi-Factor Authentication (MFA). When enabled, MFA requires you to enter a time-based one-time code (TOTP) from an authenticator app, such as Google Authenticator or Microsoft Authenticator, after entering your password.

Enabling MFA

1. Go to Profile > MFA Settings

2. Click Enable MFA

3. Enter the long code into your preferred authenticator app

4. Enter the 6-digit code displayed by the app to confirm setup

Once enabled, you’ll be prompted to enter a verification code every time you log in.

If you lose access to your authenticator app, you will lose access to your account - contact Andel support so we can clear your MFA and initiate a password reset.