User Administration

Andel Cloud allows Admins and Owners to manage user access for each scheme. This includes inviting new users, assigning roles, editing user details, and removing users when no longer needed.

This page explains how to manage users within a scheme, and how multi-scheme access works.

Who Can Manage Users?

• Admins can manage users across all schemes

• Owners can manage users within their assigned scheme(s)

• Installers and Tenants cannot manage users

Viewing Users

To manage users in your current scheme:

1. Go to Users in the menu at the top of the screen

2. The list shows all users assigned to the selected scheme

3. You can search or filter by name, email, or role

Click a user then "View Details" to view more details or manage their account.

Users can be assigned to zones in the Estate menu.

Adding a New User

To invite someone to your scheme:

1. Click Create User

2. Fill in the following fields:

   • Full Name

   • Email Address

   • Role (Owner, Installer, Tenant)

3. Click Send Invite

The user will receive a welcome email with a link to register and set a password.

Invites expire after 7 days. You can resend an invite from the user’s profile if needed.

Importing an Existing User

If the email you enter already belongs to a user in another scheme:

• You’ll be prompted to import them into your current scheme

• The user will keep the same login details but receive a new role and permissions for this scheme

A user can belong to multiple schemes, with different roles in each. When they log in they will be prompted to choose which scheme they want to use.

Removing a User

To remove a user from your scheme:

1. Open the user’s profile

2. Click Delete User

3. Confirm the action

If the user belongs to other schemes, they will remain active in those schemes. Deleting is scheme-specific.