Contacting Support

Please check our FAQs and device troubleshooting guides before contacting us!

Common Issues and SolutionsCloudConnect Troubleshooting

If you are still unable to find the answers to your questions, our support phone line is available Monday to Friday from 9AM to 5PM UK time.

Please prepare the following information to make sure we can help you:

• Your name, contact details, and the site address

• The type and model of device you are having issues with

• The serial number or device IDs of the device(s) in question, if available

• The nature of your issue, including any displayed error messages or LED flashing patterns if available

Email: [email protected]

Phone: [phone]