Alarms, Events, and Notifications

Andel Cloud tracks all system activity through two linked features - alarms and events. These are shown in both the portal and mobile app, and can trigger real-time email and push notifications to relevant users.

Alarms are live alerts triggered by devices in critical states, such as detecting a water leak.

Events are all reported conditions, including alarms, stored for both real-time monitoring and long-term analysis.

How Events Work

An event is triggered when an input device (such as a leak sensor) reports a critical or unusual state - for example, detecting water or having a low battery. Each event is linked to the specific device and zone where the event occurred.

Alarms are displayed in the Alarms page of the web portal or app, as cards showing device details, zone, event type, and time. If the device is configured with an output in its alarm group (not yet available) the card will also show this.

They are also shown as a red counter at the top of the screen on the web portal, so it is easy to tell from any part of the web portal when something needs your attention.

Events (including alarms) are shown in the Events page of the web portal or app, in a table showing all event details including how long the event has been active for.

If the event condition is ongoing, such as when a sensor continues to detect water, the event remains marked as live. The 'updated' column will change each time the device checks in with the cloud and it is confirmed that the event condition is still active, or every 5 minutes in the case that the device has lost communication with the cloud.

Once resolved, the event moves into the Archived Events table automatically.

Events are automatically cleared once the triggering condition ends (e.g. the leak sensor no longer detects water)

Notifications

Notifications alert users when a device in their assigned zone enters an alarm state or triggers an event.

Notifications are sent once per event per device - if a leak is intermittent that could mean multiple alerts.

Who gets notified?

• Tenants - only for devices in their assigned zone or its child zones

• Owners - for all devices in their scheme

• Installers - no not receive notifications

Instead of being given a link to the portal, tenants are prompted to check the app.

Notification Types

• Push Notifications - delivered to mobile devices with the Andel Cloud app installed and logged in

• Email Notifications - sent to the verified email address associated with the user account

Configuring Notifications

1. Go to your profile page on the web portal

2. Scroll down to the Notification Config section and select which event types you would like to receive through either push notifications or emails

3. Click "Update Config" - if you are in multiple schemes you can choose to copy this configuration over to all schemes or leave each one separate

Mobile push notifications will only work if you are logged into the Andel Cloud app on your mobile device