Welcome to Andel Cloud

Welcome to the user documentation for Andel Cloud, the smart platform for connected leak detection and water management across residential and commercial properties.

Andel Cloud brings together innovative cloud-enabled devices and an easy to use web portal and mobile app, giving you complete visibility and control over your water leak protection wherever you are.

What is Andel Cloud?

Andel Cloud is a secure, cloud-based system designed to help property managers, owners, and tenants monitor, manage, and respond to water leak risks across one or many properties. By connecting one of our smart enabled devices - including the CloudConnect leak detector - Andel Cloud provides real-time alerts, historical logs, and seamless device management from your browser or mobile device.

Who is this documentation for?

This documentation is designed for all users of the Andel Cloud platform, including:

• Property owners and managers - managing properties, devices, and users

• Installers - for device installation and onboarding

• Users / Tenants - receiving alerts and viewing device status for their assigned zones

What can you do with Andel Cloud?

With Andel Cloud and its compatible devices, you can:

• Monitor properties in real-time - receive instant alerts when a leak or event is detected

• Remotely manage devices - add, configure, and update leak detectors

• Organise your estate - assign devices to zones such as buildings, floors, or individual rooms

• Generate reports - access historical data for analysis

• Customise notifications - choose how and when you receive email or push alerts

See What is Andel Cloud? for more information!

Using this documentation

Throughout this documentation you will see callout boxes used to highlight important information:

Info boxes are for useful tips

Warning boxes are for actions that could lead to problems if ignored

Danger boxes are for critical safety notices - ignoring these could cause injury or property damage

Success boxes confirm that you have reached the end of a task or process

Always pay attention to these callout boxes! They are intended to keep your installation safe, secure, and problem-free.

Quick links

For users with Tenant accounts

Getting Started with the Mobile AppDevice Status and Alarms

For Installers

Physical InstallationCommissioning Devices

For property owners and managers with Owner accounts

Accessing the PortalManaging DevicesUser Administration

For all users

Common Issues and SolutionsContacting Support